Deliveries

Faeriestone Jewellery aims to deliver all ordered items within two weeks once payment has been received and cleared (with the exception of any commissions - bridal or otherwise). This is a reflection of the time needed to create the handmade jewellery, however many of the items are kept in stock, and these will be despatched straight away.

Please allow up to six weeks delivery for any made to order commission pieces - bridal or otherwise. This allows for both the sourcing of the required materials and the creation of the design, which can be complicated.

If we cannot fulfill an order we will notify you immediately. This should only happen rarely if a specifically required gemstone cannot be sourced for your required delivery date, at which point you will either be offered an alternative gemstone or a refund.

International Orders

We are happy to send Faeriestone Jewellery to other countries, but please be aware that the delivery time will be longer than those specified above for delivery within the UK.

All prices listed on the site are in pounds sterling, but if you are paying with credit card, it will automatically convert the pounds value into your currency at the current exchange rate.

Delivery Charges

Returns

Faeriestone offers a seven day money back promise. If an ordered item is unsuitable, notify me by email stating the reason for the return within seven days of receipt. I will issue you with a returns number, of which you should write on the enclosed invoice, then send the item back to Faeriestone Jewellery, 58 Church Road, Northfield, Birmingham, B31 2LE. It is stongly recommended that you obtain proof of posting, as we cannot accept responsibility for parcels lost in transit.

This postage cost is not reimbursed unless the item is damaged or faulty.

Providing the items return in their original condition and in their original packaging within seven days of you receiving the returns number, then you will be issued with a full refund, minus post and packing, or a credit for you to order something else.

Please note that earrings and any made to order commission pieces - bridal or otherwise are non-refundable.

For all returns, except where the item is faulty, postage costs and non refundable.

Damaged/Faulty Goods

Please check your goods on delivery. On the rare event that items arrive damaged/faulty, please let us know within three days and arrange to post them back to us with a returns number that we will issue you with.

We will reimburse you the extra postage costs, and then either refund the cost of the item or exchange it.