Purchasing Information

Faeriestone Jewellery is displayed on our website as accurately as possible, and all measurements are stated where available.

Please note that as each piece is handmade there will be slight differences between each piece. I endeavour to create each piece as similar as possible to the one pictured. Any pieces that are substantially different, either in design or amount of wire used etc will be listed as a different item.

When natural stones are used, such as agate - please note that there will be differences to any colours or markings on the stones, as each one is individual.

Materials and Quality

Every Faeriestone item is handmade and created individually. I try to maintain the highest standards, in quality, materials and service, whilst offering the best value for money.

All sculpted wire designs are made with 14ct gold filled wire unless otherwise stated.

The bridal jewellery is usually made with 9ct gold plated wire.

Stones are natural and tumbled or polished. Faceted gemstones are usually laboratory created, or synthetic unless otherwise stated, to try and keep the costs down.

All silver is sterling, unless otherwise stated.

In the unlikely event that you are unhappy in any way with my services or products, please contact me immediately and I will attempt to put any problems right.

Delivery and Returns

Deliveries

Faeriestone Jewellery aims to deliver all ordered items within two weeks once payment has been received and cleared (with the exception of any commissions - bridal or otherwise). This is a reflection of the time needed to create the handmade jewellery, however many of the items are kept in stock, and these will be despatched straight away.

Please allow up to six weeks delivery for any made to order commission pieces - bridal or otherwise. This allows for both the sourcing of the required materials and the creation of the design, which can be complicated.

If we cannot fulfill an order we will notify you immediately. This should only happen rarely if a specifically required gemstone cannot be sourced for your required delivery date, at which point you will either be offered an alternative gemstone or a refund.

Please see the delivery page for further information on delivery charges.

International Orders

We are happy to send Faeriestone Jewellery to other countries, but please be aware that the delivery time will be longer than those specified above for delivery within the UK.

All prices listed on the site are in pounds sterling, but if you are paying with credit card, it will automatically convert the pounds value into your currency at the current exchange rate.

Please see the delivery page for further information on international delivery charges.

Returns

Faeriestone offers a seven day money back promise. If an ordered item is unsuitable, notify me by email stating the reason for the return within seven days of receipt. I will issue you with a returns number, of which you should write on the enclosed invoice, then send the item back to Faeriestone Jewellery, 58 Church Road, Northfield, Birmingham, B31 2LE. It is stongly recommended that you obtain proof of posting, as we cannot accept responsibility for parcels lost in transit.

This postage cost is not reimbursed unless the item is damaged or faulty.

Providing the items return in their original condition and in their original packaging within seven days of you receiving the returns number, then you will be issued with a full refund, minus post and packing, or a credit for you to order something else.

Please note that earrings and any made to order commission pieces - bridal or otherwise are non-refundable.

For all returns, except where the item is faulty, postage costs and non refundable.

Damaged/Faulty Goods

Please check your goods on delivery. On the rare event that items arrive damaged/faulty, please let us know within three days and arrange to post them back to us with a returns number that we will issue you with.

We will reimburse you the extra postage costs, and then either refund the cost of the item or exchange it.

Payment and Security

To securely receive your payments over the intenet Faeriestone Jewellery uses Paypal.

You can pay by:

•  Using a credit/debit card - Mastercard, Visa, Maestro, Solo or American Express
•  Directly from your bank
•  Through your Paypal balance if you already have a Paypal account.

Please note that you do not have to have a paypal account to order from this site.

You can make secure purchases without revealing your credit card number or financial information to us, or anyone else.

Paypal will never share your financial information with anyone else. If you require further information regarding financial security, please visit the Paypal site.

If you prefer you can pay by cheque and send it to the registered address. Please do not send credit card information via email as we cannot guarantee the security.

Copyright

All rights, including copyright in the contents of these web pages are owned or controlled for these purposes by Dark Halo Design Limited.

You are not permitted to copy, download or store, change or adapt the content or images contained within the web pages of Faeriestone Jewellery for any reason whatsoever without the prior consent of Dark Halo Design Limited.